Return Policy

Courier deliveries of products purchased on this website are insured in transit to your delivery address.

If products you have ordered are damaged in transit or missing from the delivery please ensure you notify ShoplineUSA no later than three days after the receipt of products. You can contact us via email info@shoplineusa.com and refer to your order number so we can resolve the issue.

Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.

If by some chance you do receive a faulty product, we'll replace it, no question. Don't destroy the product, just call or email and we'll work through the process of getting the product back to us and providing you with a replacement or credit.

If we have made a mistake or you are unhappy with any part of the sales process please drop us an email, we would love to assist in getting it right. We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.

To start a return, you can contact us at info@shoplineusa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at this email address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (such as food) and custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and you receive remuneration, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.