Delivery

• We process orders within 1 business days or the same day after receiving payment, excluding weekends and holidays. Pre-ordered items are processed within 1-3 business days of their arrival in stock.
• Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us immediately at info@shoplineusa.com. We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
• International buyers are responsible for the payment of any duties, tariffs, import fees, or taxes due upon receipt of the purchased item.

NOTE: We are not responsible for shipping carrier delays.

Shipping & Customs Disclaimer

International Shipping

We are pleased to ship orders worldwide. All items are carefully packed and shipped from the United States. Delivery times vary depending on the destination country, shipping carrier, and the customs clearance process.

Customs & Import Regulations

• Every country has its own import laws and restrictions.
• It is the customer’s responsibility to make sure that the items purchased are legally allowed into their country.
• Products that may be restricted in some regions include (but are not limited to):
  • Electronics (e-readers, earbuds, tablets, cameras, wireless equipment, storage devices, etc.)
  • Health & Beauty products (skincare, haircare, oral care, cosmetics, vitamins, dietary supplements)
  • Pet supplies (flea & tick treatments, calming products, supplements, training devices, aquarium products)
  • Sports nutrition and supplements
  • Certain household or office goods

What Can Happen at Customs

Customs authorities have the right to handle shipments at their discretion. This may include:

• Inspection of the package, which may extend delivery time
• Request for additional documents or permits from the buyer
• Assessment of customs duties, import VAT, or other taxes payable by the buyer
• Temporary holding of the package until fees or documents are provided
• Return of the package to the sender if the item is restricted or not cleared
• Confiscation or destruction of the goods if prohibited in the destination country

These procedures are fully controlled by customs in the destination country and are outside of our control.

Responsibility for Restricted or Returned Orders

• If a package is delayed, refused, or returned due to customs issues, the buyer is responsible.
• If the package is returned to us in its original condition, we will refund the product cost only.
• Shipping fees, customs duties, handling charges, and return shipping costs are non-refundable.
• If the package is confiscated or destroyed by customs, no refund will be issued.

Buyer’s Agreement

By placing an order on our website, you agree to the following:

1. You are responsible for ensuring that your purchase complies with your country’s import regulations.
2. You accept that customs may delay, return, or refuse your shipment, and that we have no control over these actions.
3. You agree that we are not liable for customs fees, import duties, taxes, delays, or losses caused by customs decisions.

Need Help?

If you are unsure about whether a product can be imported into your country, we recommend checking with your local customs office before placing an order.